About Us at Casinolab Casino
Casinolab Casino is run by a team that got tired of sluggish payouts and vague terms, so we built the platform we wanted to play on ourselves. Here is who we are, how we operate, and what you can hold us to.
Our Story Since 2023
We launched Casinolab Casino in 2023 under Nova Interactive N.V., a registered operator with years of hands-on igaming experience behind it. The idea came from a simple frustration: too many platforms treated Australian players as an afterthought, with slow withdrawals, unclear bonus terms and support that vanished after sign-up.
Our first milestone was building a payment pipeline around methods locals actually use, PayID, Neosurf and CashtoCode alongside cards, e-wallets and crypto. Next came the game library, which grew past 6000 titles from 27 studios. Every decision since launch has followed the same test: does it make things faster, clearer or fairer for you?
What We Offer Players
The platform at a glance
The catalogue holds more than 6000 games: over 5000 pokies, 300+ live dealer tables, 250+ table games, 150+ jackpot titles and 20+ crash games. Behind them sit NetEnt, Big Time Gaming, Pragmatic Play, Play'n GO, Nolimit City, Evolution and 21 other studios, so the mix spans high-volatility pokies, Megaways, live roulette and game shows.
| Category | Count |
|---|---|
| Total games | 6000+ |
| Pokies | 5000+ |
| Live casino | 300+ |
| Table games | 250+ |
| Jackpots | 150+ |
| Crash games | 20+ |
| Game providers | 27 |
Banking options
Deposits start at 30 AUD and run through PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill and four cryptocurrencies. Withdrawals land within 0-24 hours for e-wallets and crypto, and 1-3 business days for bank transfers, capped at 7500 AUD per week. We charge no fees on either side.
Our Licence and Regulation
Casinolab Casino operates under licence OGL/2024/1450/0912 issued by the Curaçao gambling authority. That licence binds us to audited game fairness, segregated player funds, anti-money-laundering checks and a formal complaints process you can escalate beyond our support team.
Know Your Customer verification is part of that obligation. Before your first withdrawal we ask for government ID, proof of address and payment method verification, and our compliance team completes the review within 24-72 hours. It is a one-time process designed to protect your money, not to slow you down.
How We Keep You Safe
Fairness comes from the providers: every RNG title in the library carries certification from independent labs, and return-to-player figures are published per game. If a round ever looks wrong, our support team can pull the round ID and give you the verified outcome.
- TLS/SSL encryption on every page and transaction
- RNG outcomes certified by independent testing labs for every provider we list
- KYC checks processed within 24-72 hours before first withdrawal
- Crypto options (BTC, ETH, LTC, USDT, DOGE) for players who prefer added transaction privacy
- No fees on deposits or withdrawals
Our Commitment to Responsible Play
- Deposit and loss limits you control yourself
- Session time reminders
- Self-exclusion for a chosen period
- Direct links to Gambling Help Online (1800 858 858)
Talk to Our Team
Support runs 24/7 through live chat on the site or by email at [email protected]. Behind the platform sits Nova Interactive N.V., and the people answering your messages are the same staff who test withdrawals and review bonus terms, so you get answers, not scripts.
You can play from any modern browser on iOS or Android, no app download required, in English, Deutsch, Français or Español. If something on this site does not work the way this page promises, tell us and we will fix it.
Frequently asked questions
Who owns Casinolab Casino?
Casinolab Casino is owned and operated by Nova Interactive N.V. and launched in 2023.
Is Casinolab Casino licensed?
Yes. We hold Curaçao licence OGL/2024/1450/0912, which requires audited game fairness, segregated player funds and formal KYC procedures.
How long does KYC verification take?
We verify documents within 24-72 hours after you submit government ID, proof of address and payment method verification before your first withdrawal.
Can I set limits on my account?
Yes. Deposit limits, loss limits, session reminders and self-exclusion are available in your account settings at any time.
How do I contact support?
Live chat is available 24/7 on the site, or email [email protected].