Casinolab Casino Terms and Conditions

Q: How do I self-exclude from the platform?

Contact our 24/7 live chat or email support@casinolab.com and ask for self-exclusion. Choose a period from six months upwards; we then block reopening, new accounts and all marketing for that period.

These Terms and Conditions set out the agreement between you and Casinolab Casino, a platform operated by Nova Interactive N.V. under a Curaçao licence and launched in 2023. By registering, depositing or playing on our platform you accept every clause below, so please read them before you create an account.

Accepting These Terms

These terms take effect the moment you register an account, log in, place a wager or otherwise use any part of our platform. You do not need to sign anything; ticking the acceptance box during registration, or simply continuing to play, counts as your agreement. If you do not accept a clause, stop using the platform and contact our support team at [email protected].

We may ask you to confirm your acceptance again after a material update. Until you reconfirm, features such as deposits and bonus claims may stay unavailable. Continued play after any update counts as acceptance of the revised terms.

1. These terms, together with our Privacy Policy and Bonus Rules, form the whole agreement between you and us.
2. If any clause is held invalid, the remaining clauses stay in force.
3. Nothing in these terms limits your rights under mandatory Australian consumer law.

Who Can Register With Us

You may open an account only if you are at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you are not resident in a restricted territory. Our licence does not permit play from the United States, France, the Netherlands, Belgium, Spain, Italy, Sweden, Iran, North Korea or Syria. Each person may hold one account only, registered with accurate personal details in their own name.

1. One account per person, per household, per IP address and per payment method.
2. You must supply a valid email address and a phone number you can be reached on.
3. We verify your identity before your first withdrawal: government photo ID, proof of address dated within the last three months, and verification of your payment method.
4. KYC checks are usually completed within 24 to 72 hours. We may request extra documents at any time.
5. False or borrowed details void every wager placed and give us the right to confiscate winnings.

Deposits and Withdrawals

Moving your money

Deposits land in your account instantly via PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill, Bitcoin, Ethereum, Tether and Litecoin. The minimum deposit is 30 AUD. We charge no fees on deposits or withdrawals ourselves, though your bank or wallet provider might.

Withdrawals start from 30 AUD and are capped at 7,500 AUD per week. E-wallet and crypto withdrawals are processed within 24 hours; bank transfers take one to three business days. We may split larger approved amounts across consecutive weekly instalments.

1. Withdrawals are paid back through the same method you deposited with wherever possible.
2. We can request KYC documents before any withdrawal, not only the first one.
3. Bonus balances may need to be wagered before the funds become withdrawable.
4. An account left dormant for 12 consecutive months may carry a 5 AUD monthly administration fee, deducted after we give you 30 days written notice at your registered email.

How Our Bonuses Work

Every Casinolab Casino bonus, including the welcome package, weekly cashback, weekend reloads and tournament prizes, follows the specific rules published on its promotion page. Where those rules differ from this section, the promotion rules apply. The general principles below hold for all offers.

Wagering requirements must be completed within the stated validity period, and bonus funds expire once that window closes. Maximum withdrawal caps may apply to bonus-derived winnings, and certain games may be excluded from wagering contributions entirely. Check the terms of each offer before opting in.

1. Bonuses are for recreational play only and one bonus per person, household or payment method at a time.
2. While a bonus is active, do not place single bets above the maximum stated in the offer, or we void the bonus and any winnings.
3. Wagering with both real and bonus funds at the same time may be restricted; the promotion page sets the order in which balances are used.
4. Hedging bets across games or outcomes to farm wagering progress is treated as misuse.
5. Winnings from a voided bonus return to us; your own deposited funds stay yours.
6. Expired bonuses and unused free spins are removed automatically and cannot be reinstated.

Conduct We Never Accept

Our platform exists for fair, honest entertainment. The activities below breach these terms, and where funds or winnings are involved we may confiscate them, close the account and report the matter to the relevant authorities.

1. Fraud in any form, including stolen payment details, chargebacks and disputed deposits already played through.
2. Multi-accounting: opening or controlling more than one account, directly or through relatives and associates.
3. Bonus abuse, arbitrage between bonus and odds offers, and low-risk wagering patterns designed to extract bonus value.
4. Collusion with other players or use of bots, scripts, automated tools or external assistance to gain an unfair edge.
5. Masking your location with a VPN, proxy or similar tool to bypass our country restrictions.
6. Exploiting software errors or game malfunctions; affected wagers are void.
7. Money laundering or using our platform as a payment transfer service.

Your Right to Set Limits

You can set daily, weekly and monthly deposit limits, loss limits and session reminders in your account settings at any time, and decreases take effect immediately. If gambling stops being fun, tell us and we will help. We also train our staff to notice signs of harm and to reach out where we reasonably can, because that duty sits with us, not only with you.

Self-exclusion closes your account for a fixed period you choose, from six months upwards, and removes you from all promotional communication. During self-exclusion we will not let you reopen the account or open a new one. For free, confidential support around the clock, contact Gambling Help Online on 1800 858 858.

1. Limit increases apply only after a cooling-off period of 24 hours.
2. Self-exclusion requests made through live chat or email are binding once confirmed by our team.
3. We may also exclude a player on our own initiative where we identify signs of gambling harm.

Closing Your Account and Disputes

You may close your account at any time by contacting support, and we will process the request within 24 hours after settling any pending wagers and paying out any withdrawable balance. Closure for gambling-related reasons is treated as self-exclusion rather than a simple closure, so we will ask which one you intend before acting.

If something goes wrong, raise it with our support team first, because most issues are resolved on first contact. Unresolved complaints go to our complaints manager, who responds within 14 days. After our final response, or if eight weeks pass without resolution, you may escalate the matter to the Curaçao licensing authority. These terms and any dispute are governed by the laws of Curaçao, and its courts have jurisdiction.

When We Update These Terms

We review these terms regularly and may revise them to reflect changes in law, our licence conditions or how our platform operates. The current version is always the one published on this page, with the revision date shown at the top, and we archive each previous version on request.

We give at least 7 days notice of material changes by email to your registered address and an in-platform message. If you keep playing after the notice period ends, the revised terms apply from that point. If a change does not suit you, you may close your account before it takes effect and withdraw your balance under the terms you originally accepted.

Frequently asked questions

How old do I have to be to play at Casinolab Casino?

You must be at least 18 years old, or older if the legal gambling age in your part of Australia is higher. We verify your age during KYC before your first withdrawal.

Can I have more than one account?

No. Our terms allow one account per person, household, IP address and payment method. Multiple accounts are treated as multi-accounting and may be closed with winnings confiscated.

What happens to my account if I stop using it?

After 12 consecutive months of inactivity we class the account as dormant. We notify you 30 days before applying a 5 AUD monthly administration fee, and you can avoid it entirely by logging in or withdrawing your balance.

How do I self-exclude from the platform?

Contact our 24/7 live chat or email [email protected] and ask for self-exclusion. Choose a period from six months upwards; we then block reopening, new accounts and all marketing for that period.

Which law governs these terms?

These terms are governed by the laws of Curaçao, where our operator Nova Interactive N.V. is licensed, and disputes fall under the jurisdiction of the Curaçao courts.